BT Dual band Dongle frequently asked questions. My BT Dual band Wireless Dongle can't find a driver. If you have inserted the dongle when you're not connected to the internet it won't be able to automatically download the generic driver. Instead you'll need to manually download and install a driver specifically for your version of Windows.
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Then follow the instructions in the BT Dual band Dongle user guide to setup your wireless. Windows will give it a name such as . The Hub's SSID is on the settings card which pulls out from the back of the Hub. Is this a problem? It's possible to connect to your Hub using both your computer's internal wireless adapter and the dongle.
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Only one connection will be active for the internet. This is generally the last connection you used or the most recent connection you made. This has the advantage of saving power and is perhaps less confusing in terms of knowing which connection you're using.
If you do switch off the internal wireless adapter and don’t plug in the BT Dualband Dongle then wireless will be unavailable. To fix things just plug in the dongle or switch on the internal wireless. You can tell if it's operating in dual channel mode by checking the headline connection speed. Right click on the connection and select Status. If you're some distance from your BT Home Hub 4 the dongle may switch down to single channel mode to maintain the connection. The front page of the hub manager shows what network band you are connected on. Check the documentation that came with your computer.
At close range (where there are two or three walls between your computer and the Hub) and in 5. GHz mode, you should get a speed approaching the line speed of your BT Infinity. This will reduce as distance increases or if there are objects in the way that reduce the strength of the signal, such as glass doors or thick walls. This is normal and part of the way that wireless (Wi- Fi) works rather than a problem with the BT Home Hub or BT Dualband Dongle. The headline speed does not take into account transmission overheads and environmental factors.
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